BT Contact Number: 0800 800 150

You can phone BT on their freephone customer service contact number 0800 800 150 for support regarding a technical issue with your broadband service or to be put through with a payments specialist to discuss a recent bill.

 

Profile of British Telecoms

British Telecoms, more commonly refereed to as BT, is a British telecommunications service that offers broadband internet and telephone connections to millions of customers throughout the UK. For instance, some popular BT products include Total Broadband, BT Infinity or BT Sports which can be watched on a TV box set or on a mobile phone app.

 

Broadband Enquiries – 0800 800 150

Customers should call BT on their freephone broadband enquiries contact number 0800 800 150 to report about any issues with their internet connection over the phone. A BT advisor will be able to suggest a range of actions in order to fix a broadband connection or improve its speed. However, BT will send out an Openreach engineer to repair any damage to your local telephone wires or your BT hub box. If you are still dissatisfied with the speed of your home wi-fi then you may wish to use this number to ask how to perform a free speed test before discussing the cost of upgrading to BT infinity to ensure greater connectivity, faster download speeds and an unlimited streaming allowance as part of your tariff deal. Alternatively, you may wish to order additional ethernet cables to make the most of your home internet connection download speeds. New customers may wish to ask to use the broadband checker to see if their home post code qualifies for the fibre optic service before paying the initial installation fee.

 

Billing Enquiries – 0330 123 3311

You also have the option of contacting BT on their billing enquiries phone number 0330 123 3311 to check your account balance or to pay an outstanding bill if you do not have a direct debit in place. Therefore, it is also useful to phone this number if you think you have been overcharged for your BT services so that a representative can offer a break-down of your statement. Similarly, if you have missed a payment then you may wish to pay your arrears over the phone or to set up an alternative payment plan with a financial support representative. Callers should phone the billing enquiries number to change their payment details but will have to call the moving home department 0800 100 400 to change their billing address.

 

Information about Call Costs and Contact Hours

The BT customer service department provides a 0800 freephone service meaning that calls to their numbers will be completely free of charge from both UK landlines and mobile phones. However, the billing enquires helpline uses a 03 contact number that will charge callers the same standard per-minute rate as any UK local call made either a landline or mobile service. Both of the featured BT phone numbers are open on a 24 hours basis.

 

BT Phone Numbers

BT Department UK Telephone Number Opening Times
Billing Enquiries 0330 123 3311 24 hours a day, 7 days a week
Broadband Enquiries 0800 800 150 24 hours a day, 7 days a week
Customer Services 0800 800 150 24 hours a day, 7 days a week
Technical Support 0800 800 151 24 hours a day, 7 days a week
Moving House 0800 100 400 8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays
Cancellations 0800 345 7310 8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays
Complaints 0800 800 150 24 hours a day, 7 days a week

 

BT Complaints Email and Postal Address

If you would like to register a complaint about your TV, broadband or telephone service then you have the choice of sending a message to the following BT email address btcare@bt.com. Alternatively, BT customers can write a letter detailing their customer reference number and particular concern to the following postal address: BT Customer Correspondence Centre, Providence Row, Durham, DH98 1BT, United Kingdom.